Hellopeter
Share Your Experience
LE
Lynn Elliott-Kennedy

1 reviews | Active since Mar 2009

19 Dec 2017, 07:33

Vodacom misleads by thinking its customers are stupid!

I posted a review on Vodacom 16.12.2017 and got the standard response that they were investigating the issue - well, nothing has happened, and there has been no communication from them - just a standard reply to a complaint. Still nothing! Just a note to be careful of phishing ****s - well, in my humble opinion, Vodacom is just as guilty of the same thing!

https://www.hellopeter.com/vodacom/reviews/misleading-misirepresentation-of-rewards- **********

0
Replies (5)
Vodacom
Vodacom's reply19 Dec 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LE
Lynn Elliott-Kennedy's update19 Dec 2017, 08:33
Reviewer Update
That's what was said before. What a crock! The old adage of fooling some of the people some times applies here. Vodacom has lost the plot and its edge - it does not perform nor does it deliver on its undertakings - I am singularly unimpressed. Disgusted is more to the point!
LE
Lynn Elliott-Kennedy's update19 Dec 2017, 08:35
Reviewer Update
I even posted the original complaint of the Vodacom Facebook page, and no response from Vodacom there either - too many complaints I must assume!
Vodacom
Vodacom's reply19 Dec 2017, 12:23
Official

Dear Lynn,

Thank you for your patience.

We've responded to you via SMS with feedback.

Regards,

UW

LE
Lynn Elliott-Kennedy's update19 Dec 2017, 13:26
Reviewer Update
So, only after I am rude due to the fact that whoever is supposed to respond does not, does this solicit a response. Not a happy camper with my perception of the high handed approach that Vodacom generally adopts.