DM
Dumisile M

1 reviews | Active since Apr 2023

02 Aug 2023, 08:31

Vodacom misleading us into taking airtime advance as part of rewards

Vodacom has misleading UX on their gamified rewards program, I end up owing Vodacom airtime advance and no where am I notified that I’m taking an advance, the option states pay with airtime and shows my current balance and then I get an sms telling me I’ve taken a airtime advance however my balance is way larger than my purchase, if it is linked with my contract and airtime bought via prepaid they must state the difference because I now owe you money and I wouldn’t have purchased the offer if I knew it was on advance.

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2023, 13:41
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team