Vodacom misleading their customers with false promotional adds

Item: Vodacom
Rating: 1
Author: Bernie B

I received an email from Vodacom offering me a promotion feel on an iPhone13 mini 128GB for R549 pm x 24 it includes 20 W USB charger and 500MB data and 50 min air time. If I click on the “ Get this deal” it doesn’t give me this promotion deal but offers it x 36 months. After speaking to a few sales reps and receiving a ticket 93329. I am still told that there is no such offer. The offer has a clock now reading 6days 7 hours and 20 min and continues to count down. Why is Vodacom emailing **** promotional adds. None of their staff can help me. I nearly completed the form on “Get this deal” but saw the x 36 showing up just in time to stop. Please be careful

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Oct 2021, 12:34

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Oct 2021, 12:34

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Bernie B's updateReviewer Update

09 Oct 2021, 13:28

So I received a new email from Vodacom saying that they made a mistake with the price on the promotion add and that the price is over 36 months and not 24 months. Easy way out for them!

Bernie B's update09 Oct 2021, 13:28

Reviewer Update

So I received a new email from Vodacom saying that they made a mistake with the price on the promotion add and that the price is over 36 months and not 24 months. Easy way out for them!