VODACOM MISLEADING THEIR CLIENTS

VERY disappointed in the manner Vodacom has conducted themselves. In November, I received a phone call from a Vodacom Sales consultant. The consultant advised me that it would be wise of me to upgrade THREE OF MY SEVEN contracts which I have with Vodacom, to receive better value for money The consultant advises me that these 3 contracts should move from the SMART XL which costs R998.99 per month, to a RED SELECT PLUS package for R999. Due to a massive COST saving and benefits of these packages which offer each contract - 800 minutes, 2GB of data and UNLIMITED SMS', I agree over the phone to upgrade the contracts. December I received my first bill, MY "NEW COST SAVING PACKAGE" is now charged at R1268.50 per contract. I reviewed my invoice and it includes a HANDSET INSTALLMENT OF R260 over and above the great improved cost saving package which was sold to me over the phone by your consultant. VODACOM, PLEASE TELL ME WHY I WOULD UPGRADE THESE CONTRACTS WHEN IT WOULD COST ME AN ADDITIONAL R269.51 PER CONTRACT? I phoned Vodacom 3 times now to explain to them that I am being mislead by one of your consultants and that I request the recording of the phone call from VODAOCM where the consultant explained to me that this contract is NOT only R999, BUT R1268.50 when it includes the handset? I am disgusted by the false information provided to me and I want to take it further. I have not had any joy from any three of my phone calls made to Vodacom as noone is prepared to assist me. Please can someone with the correct level of authority contact me to have this resolved. I am at that point where I will retract ALL SEVEN CONTRACTS WITH VODAOCM AND TAKE MY BUSINESS ELSEWHERE. #mislead #vodacomserivceisdisgusting #vodacom #vodacommisleadstheircustomers #veryunhappyclient