RL
Rene L

1 reviews | Active since May 2016

03 Sept 2020, 16:18

Vodacom Misleading sales techniques are very worrying

I was ******* into buying something by a vodacom sales agent and I want to report it. Data sim was sold to me, promised I could transfer data to 5 different devices from it. After 3 calls and promising me over and over again about the features I say yes. 2 days later when I receive and try to activate, surprise surprise exactly what I said I did not want happened... no this sim cannot do this. So I call to cancel the same day I receive it, guess what this was in February, they are still taking money off monthly and I can not even call customer care anymore. Misleading selling: giving me wrong information about the product & service giving me the wrong advice about what product could be used for exaggerating what the product can do keeping important information about the product or service hidden & obscured

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2020, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team