Vodacom Misleading sales

I have had a Vodacom data contract for 2 years and at the end of the term i contacted Vodacom to do a cancellation which was processed and i got a reference number.

Awhile later i was contacted by Vodacom and offered a deal to retain me as a customer. I was advised by the agent that they will offer me 20gb data and R65 airtime as well as a R500 voucher.

It has been many months now that past and I was basically **** to by the agent because all i get is the R65 airtime which is useless when i actually needed a data contract. On top of that i have not received the R500 voucher.

I have contacted customer care that same day that the agent called me and i said i did not want the contract, the agent advised that the contract will not be activated without being further contacted yet the contract was activated and no comuncation was given.

I again contacted customer care and requested to speak to the manager and the agent advised the manager was busy and will contact me later that day, still did not get contacted.

Very disappointing service.

I am now paying for a contract that can’t be used.