HD
Hein D
1 reviews | Active since Apr 2025
19 Apr 2025, 16:12
Vodacom misleading promotions
I joined Vodacom in November 2024 after signing a contract that was on a Black Friday promotion for home WIFI
The promotion was for R 429 for 1TB data.
However on my March 2025 invoice I saw the price was increased to R 476.20
I have spoken to someone in the call centre and have been told it is due to you annual price increase I feel it is unacceptable that they run a promotion at a certain price for new contracts and then simply increase the price by 12% 4 months later. It is tantamount to false advertising.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Apr 2025, 12:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Apr 2025, 12:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
HD
Hein D's updateReviewer Update
21 Apr 2025, 08:37Below is the reply Vodacom sent me privately
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
HD
Hein D's update21 Apr 2025, 08:37
Reviewer Update
Below is the reply Vodacom sent me privately
Dear Customer,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
Regards
HD
Hein D's updateReviewer Update
21 Apr 2025, 08:42So in summation, they will continue to charge me the 11% higher fee moving foreward even though it was only 4 months I signed a contract for a specific fee, having responded on their add witch stated the fee would be for 36 months
Their "promotions" are basically worthless, as they simply put the price up by 12% after you joined.
I will continue to post my experience on any platform where I see a Vodacom promotion unless this is corrected
I will also be reporting this to the mobile service providers Ombudsman
Their "promotions" are basically worthless, as they simply put the price up by 12% after you joined.
I will continue to post my experience on any platform where I see a Vodacom promotion unless this is corrected
I will also be reporting this to the mobile service providers Ombudsman
HD
Hein D's update21 Apr 2025, 08:42
Reviewer Update
So in summation, they will continue to charge me the 11% higher fee moving foreward even though it was only 4 months I signed a contract for a specific fee, having responded on their add witch stated the fee would be for 36 months
Their "promotions" are basically worthless, as they simply put the price up by 12% after you joined.
I will continue to post my experience on any platform where I see a Vodacom promotion unless this is corrected
I will also be reporting this to the mobile service providers Ombudsman
Their "promotions" are basically worthless, as they simply put the price up by 12% after you joined.
I will continue to post my experience on any platform where I see a Vodacom promotion unless this is corrected
I will also be reporting this to the mobile service providers Ombudsman