GO
Gary O
1 reviews | Active since Dec 2016
26 Aug 2020, 15:41
Vodacom Misleading Me
Please can Vodacom explain why I receive notifications of being in arrears on my account when I settle every month on the 25th and yet I am sent sms messages asking me to consider various deals on offer?
How can I be "threatened" with my account being suspended and yet offered the option to take a new deal?
I am either a good or a bad payer, which one is it?
I advised Vodacom in April or May 2020 that I am currently stuck in Mauritius due to COVID ban on international flights and I am receiving a reduced salary so can only settle my account on pay day.
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Vodacom's replyOfficial
27 Aug 2020, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team