Vodacom misleading customers to cell packages

<p>In February 2016 i wanted to cancell one of my contracts with vodacom as it had expired, instead i was offered a package which i took up. I was told the package consisted of minutes and data. My problem here is with the data. I was told the package came with 500MB data and because it was on special i would get another 500MB which in total will be 1GB of data every month for 24 months. I received the 1GB of data for six months only and the data was not loaded anymore. I tried the following to get this sorted:</p> <p>Date: 2016-10-01 Time: 10h12 Duration: 19hr 51sec<br />Phoned vodacom to check why i am not getting the data. An agent explained that the package only came with 500MB only for six months. I lodged a formal complained with the agent and asked for the recording to be retreived to hear what was offered to me and what i agreed on.<br />I spent 20 minutes on the line. This was to be done within 24 hours but i received not response until i made the next call.</p> <p>Call Date: 2016-10-17 Time: 11h58 Duration: 19min 17sec<br />Spoke to Manana<br />Manana could not get any records of the call i made on 2016-10-01. I submitted a complain about the missing information on the call i made on 2016-10-01, resubmitted another complaint about the package i was sold and requested for the recordings to be retrieved. This was to be done within 24 hours.</p> <p>Call Date: 2016-10-28 Time: 14h02 Duration: 1hr 59sec<br />Spoke to Ephraim<br />Ephraim could not make sense of the resolution on my query. He then made a conference call to involve the lady Tumi from the resolution department. Tumi involved the upgrades department where we spoke to the lady and her supervisor and i was told that the 1GB would be reactivated on the cell number in question and they would come up with a way to reimburse for the past months. This would be done in the next 24 hours until i made the next call.</p> <p>Call Date: 2016-11-01 Time: 12h18 Duration: 10 min 32sec<br />Spoke to Kabu who forwaded the call to Hannese who made me hold until the call went off</p> <p>Call Date: 2016-11-01 Time: 13h38 Duration: 1hr 2min 15sec<br />Spoke to Mpho<br />Mpho could not make sense of the notes in my query. He could not trace anybody i spoke to before. I asked to speak to his supervisor and he made me speak to Khuthazo. Khuthatzo had to reload a new query for me and respond within 24 hours until i made the next call.</p> <p>Call Date: 2016-11-08 Time 18h16 Duration: 45min 37sec<br />Spoke to Tshepiso<br />Tshepiso could not trace any information on my previous calls and told me Khuthatzo move to another department and could not be contacted. I asked to speak to his manager and the manager i spoke to was Sbusiso.<br />Sbusiso initiated the process from scratch because he could not get the previous information. I did the query again and he promised to phone me within 24 hours.</p> <p>Call Date: 2016-11-23 Time: 18h17 Duration: <br />Spoke to Tebogo<br />Tebogo made me hold the line for more than ten minutes so he could go through the notes. The call was forwarded to another agent called Nwabisa. Tebogo never returned my calls, the phone went off when i talking to Nwabisa and she never phoned back to finish what we were doing. My efforts to track Nwabisa down were not succesfull.</p> <p>Call Date: 2016-11-23 Time: 19h46<br />Called the contract cancellation to have this contract cancelled because it is not what i have signed for. The agent in the cancellation department forwarded the call to the resolution department where i spoke to Gugu.<br />Gugu help me lodge a query again and indicated my intention to end the contract. Gugu was supposed to phone me the next day between 14h00 and 14h30 which is when her shift started. Until today i got no response from Gugu.</p> <p> </p> <p>Vodacom agents are very misleading when selling their products. They are never available to sort their mess out and take responsibilty. Whenever you speak to one over the phone you will never find them again and they help each other to hide while they are milking their cudtomers money from month to month. </p> <p> </p> <p>I have given up in contacting vodacom for anything, even cancelling this contract seemed to be a mission. I will wait for the day each of my four contracts end and cancel all four contracts i am having with vodacom.</p> <p> </p>