VODACOM MISLEADING CUSTOMERS FOR OWN GAIN

I'm extremely disgruntled with vodacom's consultant who mislead both me and my husband, while we are still waiting in vain for the so called device. I am sick and tired of vodacom's ****, year in and out you always have a ****** excuse whenever you mislead customers just to make and extra income!!!! Two weeks ago my husband and I contacted vodacom to find out whether we could convert the cancelled line back to contract on condition that we receive a device of choice... We were offered different models with different cash amounts to pay in, we clearly stated that we cannot afford to upgrade to a device with a cash pay in. The consultant then eventually offered us an iphone 11, and a penalty cash payment of R1013, to which we agreed. He also offered 5GB data PLUS 100minutes if we agreed to the upgrade. Nothing of this was received, not the device nor the black Friday 'deal' promised to us. He still said we can pay off the R1013 in order to receive the iphone 11. We specifically said DO NOT switch the line back to contract if we can't get the device/s of choice!! Now two weeks later when we followed up in store we found out the upgrade was cancelled with a cash amount of almost R7000 more than the promised R1013.......... We are being billed R474 extra on the account, BUT my daughter receives only R230 airtime.??? I demand you go check your recordings, and I'm nothing to do with the misleading of your workers, either we get the device and pay cash the R1013 or you should cancel the conversion of the line because your staff deliberately mislead customers to score another 2years of income for vodacom!!!! Please also not interested in credit check excuses and **** do go check your recordings! No device, No Deal!!!!!! Vodacom