tT
thesteellady T

1 reviews | Active since Jan 2017

08 May 2021, 23:29

Vodacom misleading customers

Lady phoned me on 6thMay and **** to me by saying that I was paying R350/month for my line and that she offer me a line for R300. That was a lie, as I did not have my account with me. I saw that night that I only pay R233/month. So I cancelled the next morning. According to the consumers protection act, I may cancel it in the cooling off period, which I did. But I see Vodacom did do the upgrade.

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Replies (1)
Vodacom
Vodacom's reply09 May 2021, 11:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team