tT
thesteellady T
1 reviews | Active since Jan 2017
08 May 2021, 23:29
Vodacom misleading customers
Lady phoned me on 6thMay and **** to me by saying that I was paying R350/month for my line and that she offer me a line for R300. That was a lie, as I did not have my account with me. I saw that night that I only pay R233/month. So I cancelled the next morning. According to the consumers protection act, I may cancel it in the cooling off period, which I did. But I see Vodacom did do the upgrade.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
09 May 2021, 11:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2021, 11:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
