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liebenberg L
1 reviews | Active since May 2016
09 Oct 2019, 06:53
Vodacom misleading customers
I am so R1665.58 for out of bundle data usage... But when I logged onto my account, be that the mobile app or the Vodacom customer portal it showed me that I had 1.98GB of ANY TIME data left. I logged a call with customer care, I wrote on the Facebook wall. Still they went ahead and invoiced me for the full amount. They say that it was night owl data... But why do they display it under ANY TIME data? They are delibaretly misleading the customer in thinking that they have data left! It is disgusting. Also to log a support call takes over an hour and the people you talk to don't want to help you.... It is really bad. Used to think Vodacom is a good SP. Not any more, MTN is overtaking Vodacom....
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Replies (2)
Vodacom's replyOfficial
09 Oct 2019, 07:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2019, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 11:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the matter was already escalated to our Admin department and feedback refers as following:
Dear Customer, with regards to your service request logged to us, please be advised that we have activated an out of bundle limit lock on your account and as a once off gesture of goodwill we have credited your Vodacom account with R 1001.38 ex VAT for the out of bundle charges. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care
Dear Customer, with regards to your service request logged to us, please be advised that we have activated an out of bundle limit lock on your account and as a once off gesture of goodwill we have credited your Vodacom account with R 1001.38 ex VAT for the out of bundle charges. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care
Regards,
Consumer Website Team
Vodacom's reply29 Oct 2019, 11:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the matter was already escalated to our Admin department and feedback refers as following:
Dear Customer, with regards to your service request logged to us, please be advised that we have activated an out of bundle limit lock on your account and as a once off gesture of goodwill we have credited your Vodacom account with R 1001.38 ex VAT for the out of bundle charges. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care
Dear Customer, with regards to your service request logged to us, please be advised that we have activated an out of bundle limit lock on your account and as a once off gesture of goodwill we have credited your Vodacom account with R 1001.38 ex VAT for the out of bundle charges. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care
Regards,
Consumer Website Team