JP
Joe P

1 reviews | Active since Dec 2017

24 Jul 2024, 12:09

Vodacom misleading clients

I have been a client of Vodacom since 2012 and have 5 contracts with them. I have a 50 gB data package that I use at my beachouse in Suiderstrand. I have done a network Speedtest the past month and it never go above 2.5 mbps. I have reported this problem with Vodacom on various occasions without any luck. I cannot even use my smart TV at this speed.

I now want to cancel this contract. When I upgraded I was offered a router which I declined. I was the told I am getting the router for free. All invoices I received on this package indicates no payment made on a router. Now I am told I am paying for the router and will have to pay for the full duration of the contract if I cancell now which will be over R 5000. I feel Vodacom is misleading their clients when offering free hardware. I am considering cancelling all 5 my Vodacom contract when I reach the end of the contact dates.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2024, 12:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team