1 reviews | Active since Dec 2017
Vodacom misleading clients
I have been a client of Vodacom since 2012 and have 5 contracts with them. I have a 50 gB data package that I use at my beachouse in Suiderstrand. I have done a network Speedtest the past month and it never go above 2.5 mbps. I have reported this problem with Vodacom on various occasions without any luck. I cannot even use my smart TV at this speed.
I now want to cancel this contract. When I upgraded I was offered a router which I declined. I was the told I am getting the router for free. All invoices I received on this package indicates no payment made on a router. Now I am told I am paying for the router and will have to pay for the full duration of the contract if I cancell now which will be over R 5000. I feel Vodacom is misleading their clients when offering free hardware. I am considering cancelling all 5 my Vodacom contract when I reach the end of the contact dates.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
