Vodacom misleading and wrongly not following correct process after customers requesting cancellation of their service.

I called Vodacom Fibre on 30/12/2024 to cancel my Fibre line, as I had been complaining for a year about not getting 100MBPS speed. I was also being charged R1299 per month when I was also supposed to be charged R899 per month. Fortunately, the difference was refunded. Instead of being sent a cancellation confirmation, the retention advisor sent through a Renewal of Contract Notification and advised I must click on the link, and the I will be charged R99 for a month and if I am not happy with the service for the next month the contract will come to an end as it is a month to month contract and it will remain on a month to month contract. Since then, Vodacom have simply renewed the fibre contract and charged me R1056.00 for February 2025, when I no longer have a fibre service. Vodacom migrated the existing fibre line to Axxess, my new provider a month ago. I am no longer with Vodacom fibre. Vodacom is now saying they have listened to the call recording from 30/12/2024 and confirmed I asked for the service to be cancelled and confirmed a delete order was created ***-918108 though it was never cancelled and they continue to bill me for the service. Apparently, this issue has been escalated to a manager and they will call me back. Be very careful when calling Vodacom to cancel your service, and ensure you receive a notice of cancellation reference and not a renewal as they are actually misleading you into renewing your contract when you have asked for it to be cancelled. What the Vodacom retention advisor simply did was completely wrong and misleading.