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Philisha K

1 reviews | Active since Mar 2021

19 Mar 2021, 18:19

Vodacom misleading and malicious

If there were an option to give Vodacom zero stars, I would use it. I have had endless problems with Vodacom, I am a loyal customer of 9 years. I have never used another network provider for upgrades. Vodacom has utterly disappointed me. My grievances range from their LACK OF CUSTOMER SERVICE! To their blatant disregard for the consumer protection act. I did an upgrade with them in January 2021 and was hoodwinked by one of their "consultants" who told me the monthly fee (which was agreed upon for a 24 month period) was to be a certain amount however the months that followed revealed bills that were incorrect from what was discussed. When the upgrade reversal was requested and processed, I asked to cancel my contract which was stock standard back to its original, I was told I am tied to a further 3 months. Keeping in mind I did an upgrade with a data plan not a device.

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Replies (2)
Vodacom
Vodacom's reply20 Mar 2021, 12:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

PK
Philisha K's update22 Mar 2021, 18:12
Reviewer Update
Good afternoon, I was in contact with your cancellations department because nobody wants to correct the contract end date of my contract. My original contract was a 24 month deal (with a device) this contract was taken out in February 2019. Hence the 24 months have elapsed. Please inform me why am I tied to a contract end date of 15/06/2021?? My contract ended on 27 February 2021 (suspiciously this does not reflect on Vodacom's system).