Vodacom, Misleading and Dishonest

Ever felt less than valued as a customer and mislead by a company that you've been with for many years and have not one or two but a few contracts. This past Saturday I called the Vodacom store in Century City to upgrafe my contract. I was in desperate need of a new phone. My old phone was giving me issues. I was assisted by a guy called Mark. He was friendly and helpful, he gave me all the information on the phone and the pricing. He also said he'd get the paperwork ready. I thought this was really great service. However, when we got to the store the guy that assisted us didn't even introduce himself. He escorted us to a seat and said that he would assist us as Mark is not there. We gave him all the information again so that he could start the paperwork it turns out the paperwork wasn't ready as I was told. The information that Mark gave telephonically was very misleading and the representative at the store looked very confused and not very pleasant to deal with. I will not recommend Vodacom for future reference and waiting to move my contracts to another service provider including my home internet. I've had it with them thinking they can mislead and ill treat customers as they please. Save yourself a world of trouble and choose another service provider.