Vodacom misleading advice.

In November 2025 I called Vodacom cancellations because I wanted to settle my account. Due to there being 2 years still left on my contract and a hefty settlement, the agent gave me a tip to settle just the device and continue with the subscription service for the airtime and data. This was brilliant advice and I took it. Paid in and settled just the device amount. My account was since handed over to the legal department and Vodacom have listed me as a slow payer, without even calling me. I have called in and logged a few disputes, and they just close them after a few days without updating me. I called again this week and was then told by the agent that whoever advised me I could just pay for the device, was wrong and there's no such arrangement that Vodacom offers. I then told the lady n Monday to please get management or the legal department to call me so we can come to some sort of arrangement that would suit both of us. Vodacom is being hard a$$ed to a client that has been loyal to them for over 15 years and are not willing to admit their agent messed up and advised me wrong. This has now impacted my credit score as i have never been listed for anything ever before. I have all the proof via email however I can't seem to get the recorded call that Vodacom says will be made available to me upon my request? This is very unfair and I have tried to negotiate a way forward even though it was not my error, but Vodacom clearly does not care. This review is my last step before taking this to the ombudsman. trying to speak to anyone in Vodacom management is much harder than trying to speak to the president.