Item: Vodacom
Rating: 1
Author: Neeshen G

NG

Neeshen G's updateReviewer Update

06 Dec 2018, 10:23

I've spoken to Vodacom shop at Liberty Midlands Mall, Pietermaritzburg and they are not prepared to cancel contract and take phone back. I am not at all happy because I feel I was misrepresented. My only other option is to take this to court if this is not resolved because I don't at all appreciate being **** to.

NG

Neeshen G's update06 Dec 2018, 10:23

Reviewer Update

I've spoken to Vodacom shop at Liberty Midlands Mall, Pietermaritzburg and they are not prepared to cancel contract and take phone back. I am not at all happy because I feel I was misrepresented. My only other option is to take this to court if this is not resolved because I don't at all appreciate being **** to.

Vodacom's replyOfficial

06 Dec 2018, 11:07

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Dec 2018, 11:07

Official

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

NG

Neeshen G's updateReviewer Update

06 Dec 2018, 16:50

Dear Manager of Vodacom Chatz store in Liberty Midlands Mall I wanted to put in writing, today, the 06.12.2018 (2 days after receiving phone) that I am not happy with the phone I received. The salesman I was dealing with, Suvir informed me that the I Phone 6 and 6s are basically the same phones. Upon further research I discovered that both these phones are very different in term of build quality, processing power and functionality. E.g the I phone 6s has rasie to wake function which the 6 does not have because it does not come with a M9 motion coprocessor. I am not happy at all about this and I intend to take this matter further if my contract is not cancelled. I want to return the phone and cancel my contract. I apologise for this but I was given incorrect information about both phones. I believe the salesman used the words. "basically the same phone" and I believe he said this because Vodacom does not have the I phone 6s. Had I known this I would have rather spent extra elsewhere and gotten the 6s. I have also spoken to Godfrey Khumalo from Vodacom customer care. According to him if a customer is not happy with a phone they are allowed to return it and cancel contract. I do realise I have signed contract but the verbal information given to me by the Salesman, Suvir prior to my signing contract was incorrect, misleading and constitutes misrepresentation. I eagerly await your response as you have assured me that you will get back to me by the end of business today. Regards Neeshen Gounden **********

NG

Neeshen G's update06 Dec 2018, 16:50

Reviewer Update

Dear Manager of Vodacom Chatz store in Liberty Midlands Mall I wanted to put in writing, today, the 06.12.2018 (2 days after receiving phone) that I am not happy with the phone I received. The salesman I was dealing with, Suvir informed me that the I Phone 6 and 6s are basically the same phones. Upon further research I discovered that both these phones are very different in term of build quality, processing power and functionality. E.g the I phone 6s has rasie to wake function which the 6 does not have because it does not come with a M9 motion coprocessor. I am not happy at all about this and I intend to take this matter further if my contract is not cancelled. I want to return the phone and cancel my contract. I apologise for this but I was given incorrect information about both phones. I believe the salesman used the words. "basically the same phone" and I believe he said this because Vodacom does not have the I phone 6s. Had I known this I would have rather spent extra elsewhere and gotten the 6s. I have also spoken to Godfrey Khumalo from Vodacom customer care. According to him if a customer is not happy with a phone they are allowed to return it and cancel contract. I do realise I have signed contract but the verbal information given to me by the Salesman, Suvir prior to my signing contract was incorrect, misleading and constitutes misrepresentation. I eagerly await your response as you have assured me that you will get back to me by the end of business today. Regards Neeshen Gounden **********

Vodacom's replyOfficial

06 Dec 2018, 17:12

Dear Neeshan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. You will be able to cancel the contract within 7 days and you will need to return the device to the store where the application was done. Regards Consumer Website Team(SA)

Vodacom's reply06 Dec 2018, 17:12

Official

Dear Neeshan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. You will be able to cancel the contract within 7 days and you will need to return the device to the store where the application was done. Regards Consumer Website Team(SA)

Vodacom misleading advice