eZ
esther Z
1 reviews | Active since Mar 2009
18 May 2020, 13:57
Vodacom misleading
I went onto the Samsung site to compare phones and decided on the A51 as it has a dual sim. I then ordered the A51 from the vodacom online shop. After receiving the phone and opening the slot for the sim cards, I realise that it is a single sim phone. I queried this and was then told that Vodacom disables the dual sim function as it is a security risk. NO WHERE do they mention this. Not on there site, order confirmation or packaging! If I knew this, I would have migrated to another service provider and now they can't help me because I upgraded already.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
18 May 2020, 14:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2020, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 May 2020, 11:45Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply25 May 2020, 11:45
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
