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esther Z

1 reviews | Active since Mar 2009

18 May 2020, 13:57

Vodacom misleading

I went onto the Samsung site to compare phones and decided on the A51 as it has a dual sim. I then ordered the A51 from the vodacom online shop. After receiving the phone and opening the slot for the sim cards, I realise that it is a single sim phone. I queried this and was then told that Vodacom disables the dual sim function as it is a security risk. NO WHERE do they mention this. Not on there site, order confirmation or packaging! If I knew this, I would have migrated to another service provider and now they can't help me because I upgraded already.

0
Replies (2)
Vodacom
Vodacom's reply18 May 2020, 14:17
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 May 2020, 11:45
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Best regards,