MN
Mariaan N

1 reviews | Active since Jul 2011

15 Nov 2021, 10:40

Vodacom mislead with direct marketing

Vodacom called me and told me I can reduce my costs for Data because I am a good customer. I received 2 simcards with packages marketing. When I received my statement I only discover that it is for a new contract for data which I don't want. I went to Vodacom shop, the lady tried to helped me to cancelled the 2 new contracts. After several calls and lastly the phone was cut off with no respond according to the one sales lady it was already more than 30days and I can not cancelled - but the vocacom saleslady at the store confirmed that it was not over 30 days. Please help me to cancel the contract I do not need the data

0
Replies (1)
Vodacom
Vodacom's reply15 Nov 2021, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team