YM
Yolanda M

1 reviews | Active since Jul 2022

10 Dec 2024, 14:07

Vodacom mislead me

They are not even worth 1star. A lady phoned me from Vodacom claiming that I'm being overcharged for my 2 phones that I have on contract. She said she'll migrate me to another plan but this was not an upgrade. I asked her if the price plan will change and she said no. Got the shock of my life when I received my statement for the month of December, its more with R500 than what I normally pay. Basically I was mislead and sold something under false presence.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2024, 09:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team