MvdW
Marié van der Westhuizen

1 reviews | Active since Feb 2017

30 Oct 2024, 12:40

Vodacom misinformation

My phone was ****** late afternoon on 28 September. Long story short, I had to rush to Vodacom Tygervalley to do a sim swop and blacklist the phone. I've had a second Vodacom for many years for wifi, the sim card is in a ****le and I had a top contract. The agent suggested that I get a phone on that contract but he did not explain that I will be losing my wifi data! Yesterday I had 28GB left, I woke up this morning with 625MG and cannot work at all. VERY VERY disappointed in Vodacom. I have been a client of theirs since 1994 and now I'm stuck.

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Replies (1)
Vodacom
Vodacom's reply30 Oct 2024, 15:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team