MvdW
Marié van der Westhuizen
1 reviews | Active since Feb 2017
30 Oct 2024, 12:40
Vodacom misinformation
My phone was ****** late afternoon on 28 September. Long story short, I had to rush to Vodacom Tygervalley to do a sim swop and blacklist the phone. I've had a second Vodacom for many years for wifi, the sim card is in a ****le and I had a top contract. The agent suggested that I get a phone on that contract but he did not explain that I will be losing my wifi data! Yesterday I had 28GB left, I woke up this morning with 625MG and cannot work at all. VERY VERY disappointed in Vodacom. I have been a client of theirs since 1994 and now I'm stuck.
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Replies (1)Vodacom's replyOfficial
30 Oct 2024, 15:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2024, 15:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
