VODACOM... miserable service and financial abuse.

<p>Last week december, while I was in Russia (usually residing in South Africa) I received an sms from Vodacom advising that I had already spent over 6000 ZAR on data download. I switched the "roaming" off my cellphone. </p> <p>Begining January, another email: my connection has been "soft locked" (only receiving calls - not able to call, to use wifi, sms, emails, whatsapp, etc...)</p> <p>Enquiring reasons for this, and to try to "unlock" I was told my account was "over the authorized credit limit". Such credit limit had been set up at openming of the contract (years ago) at the amount of 9 500 R. </p> <p>In the meantime, the monthly invoice was received for a global amount of over 8 000 R and a bank debit was operated for about 900 R. </p> <p>After talking to "someone" at Clients Services, I queried (with no success) </p> <p>- why after warning of end december, Vodacom allowed the consumption level to rise from 6 000 R to over 8 000 R and why, when payment was deducted from the bank it was limited to 900 R instead of full debit of the invoice and in the same period of very first days of January, my line was "soft blocked"... suppressing in fact all services except reception of calls.</p> <p> </p> <p>I looked on website for a possibility to send a complaint by email: impossible to find any information about this, only calls to clients care.</p> <p> </p> <p>THE SUPPRESSION OF SERVICES WITH NO WARNING is an unacceptable attempt to my clients rights</p> <p>THE ABSENCE OF COMMUNICATION MEANS TO GIVE A CLAIM IN WRITING is another way to limit my right to complain.</p> <p> </p>