Vodacom misconduct

I am writing to express my dissatisfaction with the service provided by the Vodacom branch located in Hatfield, Pretoria. In July 2023, I sent my phone for repair due to a non-functional touch screen. The issue was resolved, and I was notified that my device, with Job No. ***4, was ready for collection. Unfortunately, on Tuesday, August 28th, 2023, my phone experienced the same problem, and the screen went black. I immediately returned it for repair and was informed by Johan that it had liquid damage. However, I use my phone only for work communication and do not expose it to any liquids. Therefore, I suspect that the repairs team made an error during the first repair, causing the issue to resurface. I have previously encountered poor service at Vodacom Hatfield Repairs. It is disheartening to invest considerable time waiting for assistance and still receive substandard service. Johan Dawid Kruger has been communicating with me regarding this issue, but I do not believe he fully understands the situation. I feel his team is not being completely forthcoming. I pay over R1500.00 monthly for my contracts with Vodacom, but I am now considering canceling them as I have to purchase a new phone to continue my work. I'm planning to cancel my contract with immediate effect.