SA
Shanika A

1 reviews | Active since Feb 2019

09 Feb 2019, 14:30

Vodacom mis selling

I received a call on 4th Feb from vodacom. The agent informed me that they are offering me an extra 10gigs of data on my existing line at no additional cost as a vodacom subscriber. The agent at the call centre was adamant that there are no extra cost which I repeatedly confirmed with her. I was very annoyed onlt to realise That my account was debited on the 8th Feb. I have spoken to two vodacom agents to cancel this service which was sold to me under false pretense but to no avail. I want this to be canceled ASAP. Please can I be contacted. It's experiences of such nature that I would advise people never to do any business over the phone

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2019, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team