Vodacom minutes saga

I don’t know what’s wrong with vodacom lately. On Monday I bought 180 (60 min daily)minutes for R17 but unfortunately they were activated for only one day hence yesterday I had to call their customer service but the consultant wasn’t much of a help but rather rude somehow. I was told that the minutes that I bought were for one day and it’s not her fault I should’ve read before everything. I mean why would i just buy 60 mins for 1 day with R17, am I that naive as she imp****? She later resorted to refunding me R7 but I asked her to make it R10. After a very long argument she agreed to refund that R10 and miraculously the mins were activated again. However today should be the last day for minutes and yet they aren’t activated. Does this mean that I have to call and somehow get my intelligence questioned just like yesterday? Is this how vodacom now treat clients?