NJ
Ntando J
1 reviews | Active since Dec 2017
03 Jul 2023, 09:59
Vodacom ****ming people
I called in to cancel my internet contract and explained that I understood the 30 day notice; however, I was relocating so I asked for an LTE to use for my last service month, to my surprise, they did not cancel my contract and tried to bill me for another month. Not only that, they even refused to give me the LTE and now they are billing me for a month which I cant use their service. Vodacom is just a no go for anybody.
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Replies (3)
Vodacom's replyOfficial
03 Jul 2023, 11:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2023, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NJ
Ntando J's updateReviewer Update
03 Jul 2023, 12:07They have been ignoring my calls by the way, first they picked up the phone and said nothing; I could hear the consultants giggling on the background. When they finally did, they told me to hold while they consult with their supervisor; then they came back and told me the same thing. Still they are billing me for a service I cannot access, a whole month bill for absolutely nothing.
NJ
Ntando J's update03 Jul 2023, 12:07
Reviewer Update
They have been ignoring my calls by the way, first they picked up the phone and said nothing; I could hear the consultants giggling on the background. When they finally did, they told me to hold while they consult with their supervisor; then they came back and told me the same thing. Still they are billing me for a service I cannot access, a whole month bill for absolutely nothing.
NJ
Ntando J's updateReviewer Update
03 Jul 2023, 12:10I forgot to mention that they made me hold for a whooping 15 minutes before they could come back to me. I knew Vodacom was bad, but I didn't expect it to be this horrible.
NJ
Ntando J's update03 Jul 2023, 12:10
Reviewer Update
I forgot to mention that they made me hold for a whooping 15 minutes before they could come back to me. I knew Vodacom was bad, but I didn't expect it to be this horrible.