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Carisa H
1 reviews | Active since Oct 2015
20 Nov 2023, 19:53
Vodacom ****MING people
Today - 20 Nov 2023 time.. 11:14am - Call Centre phoned me from number ***, the lady offered me a upgrade apparently a black Friday deal. Deal is.. 2 x Samsung S23FE 1 x watch 1 x internet ****le
for only R658
She recorded is the conversation and also SAID she will send me a email confirming this deal.
No email was send, also when I followed up with call Centre no deal like that exist. The lady was ****ming me and I'm a very unhappy client. I'm going to go to a different network and rather cancel than upgrade.
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Replies (2)
Vodacom's replyOfficial
21 Nov 2023, 08:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2023, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Carisa H's updateReviewer Update
22 Nov 2023, 17:21Hi
Thank you for the speedy call back. I received the handset that the lady was supposed to cancel. Samsung S21FE . This was suppose to be a upgrade. I suspect the lady that call me with the deal earlier this week changed it or somewhere down the line someone changed it to new order. See screenshot below. I urgently need to cancel this and send it back.
image.png 34.46 KB
Thank you for the speedy call back. I received the handset that the lady was supposed to cancel. Samsung S21FE . This was suppose to be a upgrade. I suspect the lady that call me with the deal earlier this week changed it or somewhere down the line someone changed it to new order. See screenshot below. I urgently need to cancel this and send it back.
image.png 34.46 KB
CH
Carisa H's update22 Nov 2023, 17:21
Reviewer Update
Hi
Thank you for the speedy call back. I received the handset that the lady was supposed to cancel. Samsung S21FE . This was suppose to be a upgrade. I suspect the lady that call me with the deal earlier this week changed it or somewhere down the line someone changed it to new order. See screenshot below. I urgently need to cancel this and send it back.
image.png 34.46 KB
Thank you for the speedy call back. I received the handset that the lady was supposed to cancel. Samsung S21FE . This was suppose to be a upgrade. I suspect the lady that call me with the deal earlier this week changed it or somewhere down the line someone changed it to new order. See screenshot below. I urgently need to cancel this and send it back.
image.png 34.46 KB