Vodacom ****ming my account

I have called vodacom today 2014-04-24 at 12:49, the call lasted 55min. I was querying my account which before upgrading last year October/November I was R334 approx, when I upgraded my contract was now for monthly instalment of approximate R259.

26/09/2023 debit R333.01 25/10/2023 debit R262.56 27/11/2023 debit R258.99 27/12/2023 debit R258.99 25/01/2024 debit R352.04 26/02/2025 debit R471.01 25/03/2024 debit R627.19

When i checked all issued invoices, the debited amounts is correct until December 2023. My invoice started coming with Items labelled “Purchased Content”

December 2023 Invoice Purchased Content 2 R80.91

January 2024 Invoice Purchased Content 2 R80.91 Purchased Content R103.53

February 2024 Invoice Purchased Content 2 R75.69 Purchased Content R225.33

March 2024 Invoice Purchased Content R194.88 Purchased Content 2 R65.25

What are these purchased contents for, the person on the call did not explain to me what it is vodacom is billing me, he kept saying vodacom issues and invoice, but failed to explain where the money is coming from. He kept saying its past invoice I did not settle and I keep paying interest, because this was not making any sense to me i spoke trying understand but his explanation were not making sense and hung up on me.

I have had this number for more than 2years, I have never purchased anything, and was never billed over my expected instalment. All of a sudden after upgrading I am getting billed for purchase content I don’t even know of, and never actioned.

This is affecting my credit as you update my ITC as owing you instalments I did not sign up for. Now my account is in the R1000s owing for things I did not sign up for.

Vodacom is ****ming us deducting more than agreed instalments