Vodacom ****ming me R12 673

I'm really angry and frustrated with Vodacom as they ****med me R12 673 for my contract. Late last year I took a contract with you'll and the package was R1379 for 2 devices how ever I didn't qualify. So I was informed to make an upfront payment of R12 673 so that I would qualify and I was informed my monthly installment will decrease to R886 per month, how ever I'm still paying the R1379 and the worst part is that on your system which is Siebel, the upfront payment does reflect however my monthly subscription hasn't decreased. I would like these issue to be resolved as soon as possible because whenever I call vodacom all your agents move me pillar to pillar and no one is assisting me instead they just keep sending me invoices whenever I want assistance and I don't know how are the invoices going to help me in this situation.

Vodacom I've been a loyal customer with you for a long time now and the service I'm receiving now is very poor and disappointing especially from your agents that don't know how to assist as when I'm always requesting to speak to the floor managers they always come up with stories protecting their managers. Vodacom please have a look into this issue and get it resolved as soon as possible because in this situation we got 2 options which is either I get my upfront payment of R12672 and carry on paying the normal monthly fee which is R1379pm or you keep the money and I pay the money that I agreed on when I signed the which is R886.99.

Your feedback will be highly appreciated.

Name and surname: Nobuhle Thabethe

Contact Number: ***