Vodacom ****ming Customers

Vodacom is ****ming customers via contract cancellations,I’ve been trying to cancel my cellphone contract that i had with Vodacom but they are just making it impossible for me to do so,on the 04/01/24 I called in and spoke to one of their agents Recardo at 11:27 and he confirmed that the contract will be cancelled and on the 16/01/2024 i called in to make a follow up to my surprise the cancellation was never concluded and i asked them again to make a cancellation, still i haven't received any confirmation of cancellation from Vodacom.This reduces my trust and confidence in vodacom that this is happening to customers.