RR
Rakesh R

1 reviews | Active since Jan 2013

06 May 2023, 16:32

Vodacom ****ming customers

First of all, why is there no email address listed on your website for your Customer Service department? Absolutely pathetic. Anyway my complaint is regarding your shady business practices and your attempt to rob me of my money. A few months ago, one of your agents called me and told me that I will get 3GB of data for free until the end of May. On Monday 1 May, I received an SMS telling me that I will be charged R172.99 per month from the end of this month, unless I dial a USSD code provided on the SMS. Firstly the USSD code provided does not work so I cannot cancel it myself, secondly go back and listen to the call recording which you should have on my profile, your agent did not advise me that I will have to pay for this data, and I did not agree to this either, so please cancel this data that you are giving to me and make sure that I do not get charged. Otherwise I will escalate this to Shameel Joosub and ICASA. Give me feedback by email please and do not attempt to call me.

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Replies (1)
Vodacom
Vodacom's reply07 May 2023, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team