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msetswaro M

1 reviews | Active since Oct 2016

31 Oct 2016, 17:10

Vodacom Milking me money after poor advice and intermediary service

<p>I have had it with vodacom, firstly my data was missing and dicided to settle my contract, i sent them signed Quotes about 2 months ago, i was shocked last month when i got invoices stating i owe them, i have already ported my sim to a different network, they are busy harrasing me with voice calls.</p> <p> </p> <p>i spoke to about 12 consultants and they are all telling me a different story regarding this, i even escalated a matter to cancellations manager Brian Bhebhe, still nothing is done when i call the conbsultants hung up, vodacom has cost me more than i owe them, i demand that a proffesional who knows how to give advice calls me and resolve this and i also demand the monies and time i wasted on trying to get to the bottom of this.</p> <p> </p> <p>The FSB definately needs to intervene on this matter, as vodacom and its staff are clueless and are not living upto standard.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team