Vodacom milking its customers for Money

I have had a contract through Vodacom for approximately 10 years ...in that time i have upgraded repeatedly without any hassles. i have had minimal issues regarding vodacom in this time and was happy with them up until this year when i uprgraded online......i made an online upgade for a new contract in june and recieved my new device. i made this upgrade to reduce my monthly instalment by half from 1400 to 650 a month in order to facilitate a Fibre package from Vodacom. however when i received my first bill my vodacom account was R60 MORE than what i was previously paying on my contract. after calling vodacom i was told that i was paying a month in advance and that my account would reduce in the next month. when i received my second bill on the contract it was still R60 more . after contacting vodacom again i was told im paying a device fee for the phone i had on my previous contract which amounts to 400 and that it will fall off only in October. This was never communicated to me and Vodacom have shown me the attitude that the Onus was on me to check before i took the contract. Going forward i was contacted by the vodacom insurance company to renew my insurance to cover the more expensive Phone. Mind you that on my previous contract i payed 2 years without fail and not a single claim made. last week i was involved in a hi jacking where my previous contract phone and new contract phone was ******. when i went to the vodacom store to claim i was told because my insurance was updated in june THEY DONT COVER OLD DEVICE AND THE new device they could only cover me for 6% of my claim .....this is after 2 years of paying without claim. SO UNFORTUNATELY I HAD TO PAY AN EXCESS OF R2064.00 ON A PHONE THAT COST R4500 + R63 FOR A SIM SWAP. IT DOESNT STOP THERE. I ordered my fiber a Month before i upgraded and received my router within a week. however since then nothing has happened and vodacom cannot even tell me i ordered fibre ,and the router is in my cupboard ....to make things even more irritating is that the vodacom sales company selling fibre for vodacom called me last week to offer me fibre . but at an increased price than originally offered. WHAT IS HAPPENING VODACOM ALL YU GUYS ARE DOING IS TRYINGT TO MILK ME FOR MONEY . AFTER 10 YEARS OF BEING A LOYAL CUSTOMER TO YOUR BRAND ......I FEEL COMPLETELY LET DOWN .....i feel the ombudsman should get involved in this