AM
Anna M

1 reviews | Active since Sept 2021

21 Oct 2021, 15:26

Vodacom milking innocent users

I was retrenched in 2018 March and I had a contract with vodacom. Since account was blocked I discarded my sim card. In 2020 October, I paid-up my account (R1 700.00) and I never used the number again. I was surprised to learn that I now owe R2900 of services I never used. I was told the account was reinstated automatically after being paid up and to my surprise, I never received any notification nor any invoice or statement, like I previously used to. How was I to know that the account was reinstatement if Vodacom did not send me any invoice? I am not going to pay for NON-SERVICE and I have decided to cancel all future business with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2021, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team