LG
Londiwe G

1 reviews | Active since Apr 2022

02 Nov 2022, 02:27

Vodacom Milk it

I have 3 contracts with Vodacom. I could afford it then, then now my financial state has since changed I can no longer afford all 3 contracts. I have called Vodacom a numerous times to explain my case and ask to be released of 1 contract that has to come to it end of term. But no they keep on selling me data minutes and billing me. Before signing a contract with Vodacom please make it a point that you an Attorney or you can afford legal protection because clearly they will milk you for what you have. Need i mention my contract expired in January this year. I regret the day I took their first contract because they don’t sympathy with their client.. to them you are just a number. The next contract will expire in Jan next year and I don’t even wish to know what will happen to me. Vodacom you are cruel to say the least.

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Replies (2)
Vodacom
Vodacom's reply02 Nov 2022, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Nov 2022, 14:03
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that you were in contact with Vodacom on the 02/11/2022 and was assisted.  Regards Consumer Website Team

Best regards,