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Isabel H

1 reviews | Active since Mar 2017

05 Feb 2020, 15:28

Vodacom Migrations

I received a call from *** when the lady told me that I ran out of Data every month. When I told her she must get her facts straight because I never ran out of Data on my contract and I am very happy with my contract the way it is. She try to explain that it is only a migration I stopped her and said sorry I'm not interested I keep my contract the way it is and drop the phone. The next minute I received a message which state my migration is approved. I phoned up Vodacom and they gave me a number *** when I called the guy couldn't help me and cut me of and then finally I get hold of someone else and he said he did cancel the migration but I wont receive a message I must go to a Vodacom store. I am very disgusted by the way Vodacom is treating their customers. Unhappy customer for more than 15 years

0
Replies (3)
Vodacom
Vodacom's reply06 Feb 2020, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Feb 2020, 13:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.

Please accept our sincere apology for the poor service rendered.  Regards Consumer Website Team

Best regards,

IH
Isabel H's update19 Oct 2023, 16:30
Reviewer Update
I did do an upgrade and received my new phone on the 13th of October 2023. Like a normal person I did start using the new phone on the the 13th of October 2023 and try to sell my old phone. As we are living in South Africa I were a victim of theft. They did ***** the old phone I'm struggling now with Vodacom for 2 days to get an ITC number. Yesterday they gave me a form to fill in and send back, when I phone now they said I must have proof that I'm the owner of the phone and they need my ID. What proof do they need. This is seriously so frustrating.