TN
Thokozile N

1 reviews | Active since Apr 2014

12 Jan 2022, 08:51

VODACOM MIGRATION ********

I took a migration contract with Vodacom on the 25/11/2021 and the consultant was so persuasive and met my standards but come 1/12/2021 the things I wanted were not located they extended my contract without engaging with me because the when I first agreed I asked the person will this affect my contract which ends in June 2022 and he said no but when I check on their app a month after my contract now ends in January 2023. I called Vodacom on the 2/12/22 And I was asked if I saw the quotation of which I never received and was told they will email it to me but she was not the one doing the migration Charlene said she will call me the next day she never did on the 3/01/2022 I called Vodacom where I was taken from pillar to post demanding the cancel my account only to be told their not responsible for the migration its a third party company and they gave numbers to call the rewards company which are ********** because when I spoke to Shanisha she said they will investigate and I will get feedback within 5 working days today is the 12 and I called them because their silent and they gave excuses that the other unit just opened today they will investigate and as soon as their done they will get back to me and I asked Zamekile who is supposed to pay a bill their not happy with and she kept quite and I requested she transfer my call to her Manager which she said their in a meeting once their done they will call me. Vodacom you should get your business in order and be open and transparent once they finalize my cancelation I am done and wont ever have a contract with them, they are all ***** in order to make sales

0
Replies (3)
Vodacom
Vodacom's reply12 Jan 2022, 09:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Jan 2022, 13:35
Official
Dear Thokozile Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant team and the feedback that we have received is that they have sent you an email response. Regards Consumer Website Team

Best regards,

TN
Thokozile N's update21 Jan 2022, 16:00
Reviewer Update
Thank you Vodacom, My complain was attend to by your team and they have reversed the migration contract after they investigated and found I was right your external service contractor Mondo was wrong they didn’t listen to what I wanted when doing the migration, I am happy with the outcome, I would advise you s**** mondo as your external contractor