Vodacom Migration Reversal

I am very disappoint,I have been calling Vodacom to reverse the migration that was done on my line.Each time I call them they tell me that my request has been escalated and there after nothing happens.When they call me I did ask if I can be able to reverse the migration if I a not happy and they said yes.Now I am feeling that Vodacom only cares about making money and not about their clients.They have even blocked my line from calling them,to call them I have to use my prepaid line.I am the paying client and I deserve some respect.I have been calling them since the beginning of the month and they keep on telling me that my request has been escalated.This morning they told me that I have to pay R2000 for them to do the reversal.I was never told about the R2000 reversal fee when they called me.