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QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

03 Dec 2018, 21:39

Vodacom Migration Request & Number Swop/Change

Good day.

Why do one always have to resort to hellopeter complaints in order to get the right person at your company to get in touch with us?

I have been phoning numerous times to your callcentre in order to do a number swop/number change and a migration. This has been a mission and a half.

Half your staff don't even know you can change the number and the other half keep escalating it and nothing happens.

I just want a number swop and a migration how difficult is that?

Please assist

Kind Regards

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2018, 07:17
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Dec 2018, 11:53
Official
Dear customer

Thank you for the time and effort taken to voice your dissatisfaction with our office.  We tried calling you but the number you provided does not exist.

Regards,

Vodacom Consumer Website Team

Best regards,

QH
Quinton Henry-Taylor's update05 Dec 2018, 12:53
Reviewer Update
Hi my number is the following ***