TM
Thuli M
1 reviews | Active since Jun 2024
26 Jun 2024, 19:01
Vodacom Migration PACKAGE _****
I am absolutely not happy! I GOT A CALL FROM FROMA VODACOM CONSULTANT OFFERING ME MIGRATION PACKAGE IT IS A **** ,THE PACKAGE WAS SUPPOSED TO REDUCE THE DEBIT ORDERS AMOUT THAT WAS DUE MONTH END ,TO MY SHOCK ITJAD HAS INFLATED FROM R900 WHICH I WAS PROMISED TO R2389 JUST IMAGINE! I WENT TO THE BRANCH BUT THEY NO LONGER DEAL WITH SUCH ISSUES AND .I HAD TO CALL THEIR HEAD OFFICE SEVERAL LY T ,AND I ENDED UP SPEAKING TO KEITH MOYO WHO ASSURED ME THAT THE MATTER HAS BEEN RESOLVED ....BUT CLEARLY IT HASN'T!!!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Jun 2024, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2024, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jun 2024, 16:48Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2024, 16:48
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you today and assisted with your query.
Regards,
Consumer Website Team
Best regards,