Vodacom Migration Issues

As long standing customer im very disapointed at the awful experience i have had with Vodacom.

My contract was recently migrated (01 Aug 2018). I lost all my minutes from my previous contract (Red Advantage).

My contract was migrated to a data only sim contract, which is not what i was promised by Vodacoms third party contractor "Mondi Mobile - Rewards Dept". It should have been RedMoreData (which = 10Gb +150minutes +25sms's) at a discounted rate . This was also to be effected at the beginning of last month (01 July 2018)

I then proceeded in calling ********** @12:18 on the 01 August 2018 where i was advised to load airtime on my phone in order to contact "Mondi Mobile - Rewards Dept" myself for them to "FIX" the contract (which i tried but failed when trying to buy minutes/airtime on Vodacom App). The lady who assisted me on ********** @12:18 was very rude and actually hung up on me when i asked her for a name ( I did manage to rate call luckily so an audit of this should be available to Vodacom).

I would like to now formally request that my contract is CANCELLED as i find this completely unacceptable!

Please can i be contacted on my primary number for account number: I ********** for this matter to be finalized.

Ref Number i received from Thembelali Hadebe who said he could not assist with cancellation but will try to do an Upgrade Reversal 005402b9e99da99a

The Reward Team ref # was 1- ********** **********