Vodacom migration *****

So this is a follow up to the migration incident i had with Vodacom with 4 of my accounts being migrated on the same day. i received a message on Saturday at 13:58pm stating, '' Dear Grant I am unable to reach you telephonically regarding your query. Please refer to the email i will send to (my email address) Kind Regards, Vodacom Customer Care Olivia Lilian Isaacs. no email was sent and its 18:00pm on Monday. However Salomi the original consultant has returned my call today with shocking news. She says the investigation team at Vodacom has done their investigation and found this evidence. the teleprint from the call between myself and the consultant shows that i have agreed to the 4 migrations and i have never stated that i am trying to get out of debt and allowed this migration to take place. its so sad that this ***** has happened to me, and through a big company as Vodacom. I will now have to go in to a Vodacom store to listen to the recordings. I will then return with feedback to this ***** case.