JP
Jensen P

1 reviews | Active since May 2017

20 May 2017, 19:18

Vodacom migration costs R4000

<p>I was on a contract and my previous employer paid my account. I have changed jobs and needed to lower my package. Vodacom want to charge me R4000 to migrate to a lower package. The question is do they want me to be blacklisted because of my change in life circumstances. R4000 is a bit ridiculous as I am not changing service providers but merely reducing my package to something I can afford. This is crazy. I will still pay for the device I just want an affordable data plan. </p>

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Replies (1)
Vodacom
Vodacom's reply21 May 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team