TT
Terry-Lee Thompson

1 reviews | Active since May 2023

31 Jan 2025, 08:04

Vodacom Migration ****

Since December I have been trying to sort out this **** migrations and a upgrade I didn't approve. To date I have still not received feedback from your team. I was made to believe that these migrations would not increase my subscriptions only move me from data to airtime or airtime to data. Then to top it off, you go and do an upgrade that I had no knowledge of until I went to a vodacom store to query my monthly payments. When I call to follow up, I am being told you are still investigating. Well while you investigating, I hope you find my contract cancellations as well.

0
Replies (2)
Vodacom
Vodacom's reply31 Jan 2025, 09:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TT
Terry-Lee Thompson's update07 Feb 2025, 16:28
Reviewer Update
Hi

Please note I am in your branch now and the unauthorised upgrade for *** is still not reversed.
I've been sitting in the branch for over 2 hours trying to sort out this ****.
I don't want to go to a lower plan I want the upgrade done in October cancelled.
Is that too difficult for you people to comprehend