Vodacom Migration
<p>Vodacom... again!!! Phoned in on the 6th of Jan to migrate to Topup package. Spoke to Busi at the Midrand office. the top up was suppose to be activated the 1st of Febr 2017. This morning I was still on the Smart M package. When I phone in I spoke to Kgomotso. She told me it was not activated as Busi didnt activate it, and it expired... I have to pay another month a fee of R330.89 in stead of R39 for the month!!! i am furious!! Needless to sa. Kgomotso logged a query. But as many times before I know that nobody will attend to my query</p>
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Replies (3)
Vodacom's replyOfficial
01 Feb 2017, 15:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2017, 15:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Feb 2017, 09:20Dear Judith,
As discussed your query is resolved.
Regards,
Cassandra
Best regards,
Vodacom's reply03 Feb 2017, 09:20
Official
Dear Judith,
As discussed your query is resolved.
Regards,
Cassandra
Best regards,
's updateReviewer Update
08 May 2017, 09:32Thanx Casandra. Problem solved and they pass a credit for one month charges
's update08 May 2017, 09:32
Reviewer Update
Thanx Casandra. Problem solved and they pass a credit for one month charges