RM
Refiloe M

1 reviews | Active since Aug 2022

31 Mar 2026, 12:46

Vodacom migrating to vumatel

I have been with vodacom fibre for about 3 years now, we would have issues but would get sorted but I currently don't have internet since Friday, 27 March 2026 and today its Tuesday 31 March 2026, only today I find out I am being migrated to Vumatel without any consultation or information, I cant leave vodacom because mg contract is for 12 months it I cancel I have to pay cancelation. I will be in breach of contract but vodacom is not in breach of contract by migrating me without my knowledge, I am very upset by this because both the companies they want to migrate me to dont have good reviews, but I guess ill be stuck with them. Vodacom should have informed us and gave us an option as their clients to choose for ourselves. They can't even give me a timeline in when this migration will finish, so in the meantime I am stuck without internet and having to buy data for me and the kids because it is school holidays we are all home.

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2026, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team