CB
Christo B
1 reviews | Active since Sept 2009
25 May 2021, 07:55
Vodacom MIA
So the whole of May I have been trying to do my upgrade via the app. Everytime I have to type in all the details and in the end, get a message "pending, a call centre agent will be in contact within 24 hours". 504 hours later and 4 times doing the upgrade, still no futher action. Maybe its time to cancel the Vodacom contract and move to MTN
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Replies (4)
Vodacom's replyOfficial
25 May 2021, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2021, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Christo B's updateReviewer Update
25 May 2021, 09:13Will I wait another 504 plus hours for that
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Christo B's update25 May 2021, 09:13
Reviewer Update
Will I wait another 504 plus hours for that
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Christo B's updateReviewer Update
26 May 2021, 11:28***
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Christo B's update26 May 2021, 11:28
Reviewer Update
***
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Christo B's updateReviewer Update
27 May 2021, 12:07Im still waiting.......
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Christo B's update27 May 2021, 12:07
Reviewer Update
Im still waiting.......