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Sharon S

1 reviews | Active since Apr 2018

09 Apr 2018, 09:02

Vodacom Meyersdal - worst decision i made going there

I upgraded my Vodacom contract in December 2017 at the Vodacom Meyersdal Branch. I made it very clear that my contract was to remain the same, i just wanted an upgrade done as in July 2014 i took a promo which gave me 1 gig for R49.00 per month and i did not want to lose this. In January 2018 i noticed i did not get my 1 gig and my contract had changed. I went to Vodacom and was told that instead of upgrading my contract they changed it to pre-paid. When i told them this is not what i wanted they changed my contract back to what it originally was. The reason i lost my 1 gig for R49 was because my contract was changed. i told them this was totally unacceptable and they need to reinstate the 1 gig at R49-00 as i made it clear that i did not want this tampered with and i will not pay R149.00. Deon du Plessis (Manager) at Meyersdal has been promising me from January that this will be rectified. Well it is now April and my account is still not sorted out. I lost the 10 gigs that is awarded to you when you upgrade in January when they changed my contract back to the original contract and not the prepaid. When i complained they gave me back the 10 gigs. In Feb and March i was charged R599 for the free ten gigs you get when upgrading. This has all been reversed but now my 1 gig at R49 is still not sorted. When i contacted Deon beginning April, he now says he cannot give it to me because it was over two years and the two years is over. This was not a contract but a month to month promo. How can it be two years from July 2014 to December 2017. He has now washed his hands of the mess his branch has made and said there is nothing more he can do. I contacted Vodacom and when i explained the two years cannot be right, they said that they still cannot reinstate the 1 gig because the promo is over. The fact is that Vodacom messed up my account and now they refuse to sort it out. I have been a loyal customer for years (i have been with them so long i still have an 082 number) but they cannot return the same to their customers. I do not see why i have to pay R149 for a gig when they messed up my promo on my account. i am very unsatisfied with Vodacom and unfortunately have to stick with them until March 2020. i totally regret ever walking in to the Meyersdal branch in December 2017, when i previously upgraded, i went to the Alberton City branch and there they did not touch my promo but just upgraded me. I wish i went back there instead of Meyersdal.

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Replies (3)
Vodacom
Vodacom's reply09 Apr 2018, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

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Sharon S's update11 Apr 2018, 13:05
Reviewer Update
Vodacom have contacted me with a bunch of nonsense excuses which i do not accept. They are still insisting the promo i had was a two year contract even though i took it in July 2014 and it only ended in December 2017 because of the stupid Vodacom Meyersdal branch messing my upgrade up. When i contacted Vodacom in January 2018 they did tell me that the promo was cancelled because my contract was changed and now they are backtracking with other stories of why it was cancelled. This is a bunch of nonsense. They refuse to accept responsibility for messing my account up and returning to me what should never have been taken away. They are quite happy to rather lose a loyal client. I have been many years with Vodacom and their attitude over this incident has made me wish my two years are up as i will leave Vodacom over this. i refuse to be loyal to a provider who will rather blow off their mistakes instead of apologising, listening to the customer and then rectifying their error and making sure the client is once again happy. I actually am angrier with Vodacom now over their response than i was before i put my review on Hello peter.
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Sharon S's update12 Apr 2018, 17:00
Reviewer Update
Good Day, i will not review my rating. I am most displeased with the service i have received from Vodacom. Once my contract is up for renewal, i am done with Vodacom.