Vodacom Metrofibre Issues

My ordeal with the FTTH department has been a nightmare. Vodacom and their partnership with metrofibre has created nothing but problems with billing and support. I am currently still waiting for my fibre line to be re-activated after being terminated by Vodacom. I have since had no service for more than 2 weeks even thou my account is in the positive. I have been shunted to various different departments and have dealt with some excellent staff and some that just have zero regard for their customers. In the space of time dealing with you it has become apparent that Vodacom falsely wears the title of best company in SA. I am shocked and appalled by turnaround times and the disrespect that you show you customers. Your collaboration with Metrofibre doesn't seem to be working either as I have had their team out to rectify the problem twice and all the seem to do is sit and wait on a call from the contact centre that never comes.